Refund policy

1. Overview

At LTE Electronics, we strive to provide reliable and high-quality air conditioning, refrigeration, and electrical products. We understand that occasionally customers may need to return a product or request assistance with faulty items. This policy outlines your rights and responsibilities when purchasing from our website.

This policy complies with applicable Australian Consumer Law and applies to all purchases made through our Shopify store.

2. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. Customers are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any reasonably foreseeable loss or damage
  • Repairs or replacements if products fail to meet acceptable quality standards

Nothing in this policy excludes or limits your statutory rights.

3. Change of Mind Returns

We may accept change-of-mind returns under the following conditions:

  • Return request submitted within 14 days of delivery
  • Product remains unused, unopened, and uninstalled
  • Original packaging, manuals, accessories, and proof of purchase are included
  • Product is in resalable condition

Important Conditions

  • Customers are responsible for all return shipping costs
  • Original shipping charges are non-refundable
  • A restocking fee may apply for approved returns
  • Special-order items and commercial equipment may not qualify

LTE Electronics reserves the right to refuse returns that do not meet these conditions.

4. Non-Returnable Products

The following products cannot be returned unless faulty under Australian Consumer Law:

  • Installed air conditioning systems
  • Installed refrigeration units
  • Custom-made or special-order products
  • Clearance or final sale items
  • Opened consumables or accessories
  • Products damaged due to misuse, improper installation, electrical surges, neglect, or unauthorized repairs

5. Faulty, Damaged, or Incorrect Products

If you receive an item that is:

  • Damaged during delivery
  • Defective
  • Incorrect
  • Missing parts

please contact us within 48 hours of delivery.

To Process Your Claim

Customers must provide:

  • Order number
  • Description of the issue
  • Photos or videos of the product and packaging
  • Proof of purchase

After assessment, LTE Electronics may offer:

  • Repair
  • Replacement
  • Store credit
  • Full or partial refund

depending on the nature of the issue and Australian Consumer Law requirements.

6. Installation Responsibility

Air conditioning and refrigeration systems should only be installed by licensed and qualified professionals.

LTE Electronics is not responsible for:

  • Damage caused by improper installation
  • Incorrect electrical wiring
  • Refrigerant handling issues
  • Water leakage from poor installation
  • Damage caused by failure to follow manufacturer guidelines

Warranty claims may be rejected if installation requirements are not met.

7. Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs unless:

  • The product is faulty
  • The incorrect product was supplied
  • The product was damaged in transit

Packaging Requirements

Returned products must be packaged securely to prevent damage during transport.

LTE Electronics is not responsible for items damaged during return transit due to insufficient packaging.

8. Refund Processing

Approved refunds are generally processed within 5–10 business days.

Refunds are issued to the original payment method used during checkout.

Depending on payment providers or banks, processing times may vary.

9. Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation requests may be treated as return requests under this policy.

Custom or special-order products may not be cancellable after purchase confirmation.

10. Contact Information

LTE Electronics
Email: support@lteelectricalandairconditioning.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM