Privacy policy

1. Introduction

LTE Electronics respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect customer information when visiting or purchasing from our Shopify website.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect personal information including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • IP address
  • Device information
  • Browser information
  • Purchase history
  • Website activity and interactions

3. How Information Is Collected

Information may be collected when you:

  • Create an account
  • Place an order
  • Subscribe to newsletters
  • Contact customer support
  • Participate in promotions or surveys
  • Browse our website

We may also collect information automatically through cookies and analytics technologies.

4. How We Use Personal Information

Your information may be used to:

  • Process payments and orders
  • Arrange shipping and delivery
  • Provide customer support
  • Improve our website functionality
  • Prevent fraud and unauthorized activity
  • Send marketing communications
  • Respond to inquiries and warranty claims
  • Comply with legal obligations

5. Shopify Platform & Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services.

Your data may be stored through Shopify’s secure data storage systems and databases.

We may also share information with trusted third-party providers including:

  • Payment processors
  • Freight and shipping companies
  • Marketing providers
  • Analytics services
  • Technical support providers

These providers only receive information necessary to perform their services.

6. Payment Security

All payment transactions are securely encrypted using SSL technology.

LTE Electronics does not store complete credit card details on our servers.

Payments are processed through secure third-party payment gateways compliant with industry security standards.

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve user experience
  • Save shopping cart information
  • Analyze website traffic
  • Personalize content and advertisements
  • Improve website functionality

Customers may disable cookies in browser settings; however, some website features may not function correctly.

8. Marketing Communications

Customers may receive promotional emails, product updates, and marketing offers if they subscribe to our communications.

Customers can unsubscribe at any time using the unsubscribe link in marketing emails.

9. Data Retention

We retain customer information only as long as necessary for:

  • Business operations
  • Legal compliance
  • Tax and accounting obligations
  • Warranty and support services

10. Customer Rights

Customers may request:

  • Access to stored personal information
  • Corrections to inaccurate data
  • Removal from marketing communications
  • Deletion of personal information where legally permitted

Requests may be submitted via email.

11. Third-Party Links

Our website may contain links to external websites.

LTE Electronics is not responsible for:

  • Third-party website content
  • Privacy practices
  • Security of external websites

Customers access third-party websites at their own risk.

12. Policy Updates

We reserve the right to update this Privacy Policy at any time.

Updated versions become effective immediately upon publication on the website.

13. Contact Information

Privacy Officer – LTE Electronics
Email: privacy@lteelectricalandairconditioning.com